Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. This policy explains what we gather, how we use it, and who you contact when you want to review or change your data.

Account securityWallet transaction recordsSupport request logsDevice access dataContact preferences
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btk222 How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the information we hold, update your mobile number or wallet details, or ask us to delete your account data, contact our Bangladesh support team through any of the channels below. We respond to privacy requests within a few business days and walk you through the verification steps needed to confirm your identity before we make changes to your account records.

Live Chat Open the chat icon in the bottom corner of any page and tell the agent you have a privacy question. We verify your account with your registered mobile number, then handle requests to view, correct or delete your data on…
Email Support Send your privacy request to our Bangladesh support email from the address you registered with your account. Include your username and mobile number so we can confirm your identity, then we process data review, correction or deletion requests within two…
Account Settings Log in and visit your account settings page to update your mobile number, change your contact preferences, or download a copy of your transaction history.
DATA SECURITY

How We Protect Your Information

We encrypt wallet transactions between your bKash, Nagad or Rocket app and our payment gateway using SSL. Login credentials are hashed before storage so even our own staff cannot read your password. Device fingerprints help us spot unusual login attempts from new locations or browsers, and we send an OTP to your registered mobile number whenever you request a withdrawal to confirm it is really you making the request.

Transaction Encryption

Every deposit and withdrawal request travels over an encrypted connection. When you send funds via bKash, Nagad or Rocket, we confirm the transaction with your payment provider using secure tokens rather than storing your wallet PIN or password on our…

Login Security

We hash your password with a one-way algorithm so it cannot be reversed or read. When you log in from a new device or browser, we send an OTP to your registered mobile number to verify the session before granting…

Data Retention

We keep your account records, deposit and withdrawal history, and game logs as long as your account is active and for the retention period required by regulations in eligible regions.

Cookie Use

We use session cookies to keep you logged in as you move between the sportsbook, live casino and slots, and preference cookies to remember your language and layout choices.

Common Privacy Questions

We collect your mobile number, your chosen username, and your date of birth to verify you meet the age requirement. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet account number to match incoming payments to your account balance.

We share transaction details with bKash, Nagad and Rocket only to process your deposit or withdrawal request. We do not sell your personal information to advertising networks, data brokers or other third parties. We may disclose account records to regulatory authorities in eligible regions when required by law.

Log in to your account, open the settings menu, and select the option to export your transaction history. The download includes your deposit and withdrawal records, bet history, and game session logs. For a complete data report including registration details and support tickets, contact our live chat team.

Yes. Visit your account settings page and choose the option to update your registered mobile number. We send an OTP to your new number to verify the change before we save it. For wallet details, you can add or remove bKash, Nagad or Rocket accounts directly in the deposit section.

When you request account closure, we delete your login credentials and personal identifiers within thirty days. We retain anonymised transaction records for the period required under applicable regulations to support compliance audits and prevent fraud, but those records cannot be linked back to your name or mobile number.

We use session cookies to keep you logged in and preference cookies to remember your language choice and layout settings. We do not deploy third-party advertising cookies or tracking pixels that follow you across other websites. You can clear cookies from your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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